Depending on the information you’ve already given about your problem, you may get a hint as to what to put here. Otherwise, click in the box that says “Enter Additional Information” and type in a more detailed explanation of the problem. If you choose to contact Amazon customer service by clicking Email, you’ll see this screen.Ĭlick Edit Items or Details to go back to the previous screen if you entered any information incorrectly. 5. If you selected email, enter additional information and send an email. Sometimes, depending on the options you’ve chosen, they will suggest a specific way to contact their customer service department. Regardless, click one to start the contact process. Once you have filled in enough information in the above options, the “How Would You like to Contact Us?” options will become available. For example, you may specify that the problem with your order is with the item itself, the sub-problem being that the item or some of its parts were missing, and the further sub-problem being that the entire item was missing from the package. Again, based on what you chose in the above section, you will have different sub-options. Next is “Tell Us More about Your Issue.” You can click the drop-down menus here to select details about exactly what kind of problem you’re having with the product or service you’ve selected. For example, if your problem is with An Order I Placed (as it is in the screenshot here), you can search for and select the specific order that you’re having a problem with.
Note that depending on which one you choose, you may get different sub-options. Click the buttons here to explain the type of product or service that you need help with: an order, one of Amazon’s unique products, downloadable digital content, or something else. You don’t have to fill in all of the information here, but the more you do, the better customer service can help you.įirst up is the “What Can We Help You With?” section. The next screen lets you specify information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. You may be prompted to log in (again) when you do this you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them.Ĥ. Explain your problem, and choose a method to send your issue report. Move your mouse cursor over “Need More Help?” and click Contact Us. Scroll to the bottom of the screen and click Help in the right-hand menu. Go to and log in (if you haven’t already). Detailed instructions for contacting Amazon using the guided customer service process 1. Sign in to Amazon. Need a bit more detail about how this process works? Read our step-by-step guide (with pictures) below. Based on your choice, click Send Email, Call Me Now, or Start Chat to deal with a customer service representative.Choose from Email, Phone, or Chat as a method of resolving your issue.Sign into your Amazon account and click Help on the right menu.To contact Amazon using their guided customer service process: If you want a more efficient way to solve your problem, use Amazon’s guided contact process.
#Amazon live chat free
If you need the personal touch, feel free to call and speak to a representative.
The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-88. Whatever the issue, you’re going to want to get in touch with Amazon’s customer service department. You can read more about how this works at. Just a heads-up that some of the services we’re reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something.
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